“We Found a Provider We Could Truly Trust”: A Carer’s Story with El Pinoy Care Services
When you’re caring for someone you love, trust isn’t optional—it’s everything. For Minda Castillo, a devoted wife and carer to her husband Felipe, finding the right support provider wasn’t just about services. It was about peace of mind, respect, and being surrounded by people who genuinely care.
In this honest and heartfelt testimonial, Minda shares what it’s like to care for a loved one with a disability—and why switching to El Pinoy Care Services changed their lives for the better.
“I wish I found El Pinoy earlier…”
Minda first heard about El Pinoy Care Services through a trusted friend. At the time, she and Felipe were with another provider—and things weren’t going well.
“I had problems with the previous provider. When my friend recommended Maria and El Pinoy, I took the time to speak to her first. I wanted to know how she treated her staff. I didn’t want to go through another bad experience.”
What stood out during that first meeting was Maria’s honesty, professionalism, and commitment to doing things right—especially when it came to invoicing, transparency, and compliance with NDIS regulations.
“She made sure invoices were clear and sent out early. If there’s a problem, she fixes it straight away. That shows integrity.”
Compassionate Staff, Real Results
Since switching to El Pinoy, Minda has seen real improvement in Felipe’s well-being.
“I feel so sad I didn’t find El Pinoy sooner. He could have been doing so much better by now.”
Felipe now attends community participation events, engages in meaningful social activities, and receives support from highly qualified and caring staff. One support worker in particular, CA, has made a huge impact.
“CA is really good. He’s experienced, and it didn’t take long for him to understand Tito’s needs. They enjoy each other’s company.”
But for Minda, it’s not just about her husband—it’s about the support she receives as a carer, too.
“It’s a very challenging role. You need patience and understanding. El Pinoy staff are so supportive. I’ve learned so much from them—not just theory, but hands-on experience.”
Trust, Reliability, and Approachability
When asked to describe El Pinoy Care Services in three words, Minda didn’t hesitate:
“Trustworthy. Reliable. Approachable.”
She knows she can talk to Maria about anything—even difficult or confidential matters—and trust that it will be handled with compassion and professionalism.
“It’s always for the good of everyone. That’s why I trust her.”
You Deserve Support You Can Rely On
At El Pinoy Care Services, we believe in compassionate care inspired by family. We support our clients and carers through NDIS and aged care services, community participation, and person-centred support that respects your culture, values, and dignity.
If you’re caring for a loved one and looking for a provider you can trust, we’re here to help.
📞 Call us today: 02 4600 5725
📧 Email: contact@elpinoycareservices.com
📍 Visit us: Shop 7 / 192 Queen Street, Campbelltown NSW 2560
🔗 Explore our services
🔗 Watch more of our videos on YouTube
